Return & Refund Policy

At Essence and Harvest, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're here to help make things right.

1. Return Window

• 5-Day Return Period: You have 5 days from the date of delivery to initiate a return for all products.
• Fragrance Products: Due to the nature of fragrance products, returns are accepted within 5 days of delivery if the product is unopened and in its original packaging.
• Opened Fragrances: We cannot accept returns for opened fragrance products for hygiene and safety reasons.

2. Return Eligibility

• Product must be in its original condition and packaging
• All original tags, labels, and accessories must be included
• Product must not show signs of use, damage, or wear
• Fragrance products must be unopened and sealed
• Personal care items must be unused and in original packaging

3. Non-Returnable Items

• Opened or used fragrance products
• Personal care items that have been opened or used
• Items marked as "Final Sale" or "Non-Returnable"
• Gift cards and promotional items
• Items damaged due to customer misuse or negligence

4. How to Initiate a Return

1. Contact Us: Email us at essenceandharvest@gmail.com with your order number and reason for return
2. Return Authorization: We will review your request and provide a Return Authorization Number (RAN) if approved
3. Package Your Return: Securely package the item with all original packaging and accessories
4. Ship Your Return: Send the package to our return address (provided with your RAN)

5. Return Shipping

• Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.)
• Recommended Shipping: We recommend using a trackable shipping method to ensure your return reaches us safely
• Return Address: The return address will be provided when your return is authorized

6. Refund Process

• Processing Time: Once we receive your return, we will inspect the item and process your refund within 5-7 business days
• Refund Method: Refunds will be issued to the original payment method used for the purchase
• Refund Amount: You will receive a full refund of the product price, excluding original shipping charges (unless return is due to our error)
• Notification: You will receive an email confirmation once your refund has been processed

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery)
• Include photos of the damage or defect in your email
• We will arrange for a replacement or refund at no additional cost to you
• Return shipping for damaged/defective items will be covered by us

8. Exchanges

• We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order
• This ensures you receive the correct product and maintains our quality standards

9. International Returns

Currently, we only ship within India. If you have any questions about international shipping or returns, please contact us.

10. Contact Information